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Yesterday after work, Lolly and I went to this little lounge for a few drinks. The place was jumping and we waited patiently for the waitress to come to our table, but it was to no avail. I finally got up and went directly to the bar and ordered two drink before happy hour would end.

It was 5 minutes till 7 when the barmaid took my order, and when she got to our table with the drinks it was 7:01. She went to another table without charging us. We finished the drink and asked for another one, and when she came back with our 2nd drinks, she charged us for the first drinks and the second, but didn’t charging us for the first drinks at happy hour prices. I told her that we had come in before happy hour for our first round. She appeared very upset, and stated that we had to pay according to the cash register.

I argued with her because of the principle of the matter, and told her again, that we arrived before happy hour, and she should charge us accordingly for the first rounds of drinks. I then laid the money on the table and she grabbed it and threw the money at me, which hit my chest, then landed near my feet. Lolly and I were in shock! Not knowing whether to call for the manager or not, I just sat there as embarrassed as could be and continued sipping on my Margarita, and thinking the situation over. I asked myself if I should report her to management, but decided against it, because I didn't want her to possibly lose her job. As I mentioned before, the place was packed, and she and the bartender were the only two employees having to attend to so many customers needs, and was probably was overwhelmed by it. I then thought about going to the SWINE and yanking her by the hair, but I thought against it, because I would end up the loser and face charges for assault. Then I thought about just letting it go, and decided to go that route. I got up and started picking up the money I had given her for the drinks, which she'd thrown at me and landed at my feet.

Lolly and I finished our drinks and left. Before I got home, I stopped by the grocery store and bought groceries with the money the bitch had thrown at me. I continued thinking it over, and came to the conclusion that I had made the right decision.

I still can't believe she did that to me.

My questions are:
Did I make the right choice?

What would you have done, had this happened to you?

Has anyone ever behaved in an extremely rude and hostile manner with you? If so, How did you handle it?

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( 40 comments — Leave a comment )
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Jun. 12th, 2007 09:05 pm (UTC)
You did good, some times the owner just doesn't have a sufficient number of people working to handle situations such as a happy hour.It can be so aggravating but if you think about the other persons stress level, it is understandable. I don't believe she should have thrown the money as that could have caused my Playgirl to have a hurtie and that is a no no.......
Jun. 13th, 2007 02:46 am (UTC)
Not to worry my darling! The money she threw at me were just dollar bills and a few coins. I wasn't hurt at all. :o)
Jun. 12th, 2007 09:13 pm (UTC)

She was not nice...

I remember someone in a store being rude. They didn't add stuff up right. I stood my ground, stared the bastard down, and got him to recalculate.

Asking to speak to the manager always helps.

But, if it's in a restaurant, I'll take the loss. Don't mess with people who prepare your food....

Jun. 13th, 2007 02:53 am (UTC)
She wasn't nice at all.

There are times we have to stand our ground, and I'm glad you did with that guy!

You're right about never complaining at a restaurant. That's one place I'm as sweet as pie when the service is rotten! I've heard horror stories about the things they do to unsuspecting people who are demanding when it comes to their food!
Jun. 12th, 2007 09:34 pm (UTC)
Hell no, you should have bitched to a manager. Her disagreeing is one thing, but literally throwing the money at you that not only bullshit, it IS grounds for fireing!

Jun. 13th, 2007 05:30 pm (UTC)
Ay, I just wanted the whole ugly ordeal to come to an end, so I chose to just let it go. Had one of the coins hit me on my face, then I would have reacted differently from the way I did.

And thank you Sweety Pie for caring!
Jun. 12th, 2007 10:10 pm (UTC)
I had the mnager of a Taco Bell throw a taco at me when I showed her she forgot to put one in my bag of to go food. At the time all I said was "Wow, what great customer service skills you have!" and walked out. I came home and called their 1-800 number to file a complaint. They offered me a bunch of gift certificates for free food to which I replied "Why would I want to go have more of my food thrown at me?". They sent them anyway and I gave them away to people. I didn't go back to that particular Taco Bell ever again. It went out of business within 2 months of my boycotting it.
Jun. 13th, 2007 06:16 pm (UTC)
My question is, would that manager have thrown that taco at you, were you dressed as a police officer? I don't think so. These types of people know who to do it with, and who not to.

When she threw that taco at you, it was kind of having someone throw a bucket full of ice water in your face, huh? This is exactly how I felt when this waitress threw my money at me!

I'm sorry you had to be exposed to such a barbaric woman, but in the end, she sure did find she'd thrown a taco at the wrong person when she eventually went out of business! :o)
Jun. 12th, 2007 10:15 pm (UTC)
She gave...
... bad service. And in trun you did not pay her, Correct? You did the right thing. Better yet, You did the Noble thing. You probably would have lost her the job. Look at it such that your life is good enough that you can afford to brush such things off from "the help".
Jun. 13th, 2007 03:02 am (UTC)
Re: She gave...
I paid her, but she threw the money back at me and walked away.

Yes, I feel I did the best thing by just letting it go. I just didn't want to take the chance of being responsible for her losing her job. I only hope she doesn't do the same thing to someone else.
Re: She gave... - brute_force - Jun. 13th, 2007 03:13 am (UTC) - Expand
Jun. 12th, 2007 10:50 pm (UTC)
I would have complained to the manager and wrote a letter to the owner of that place. That waitress doesn't need to have such a job if she can't handle it.
Jun. 12th, 2007 11:02 pm (UTC)
Well, it looks like she gave you your money back, so yeah... you did ok. Of course she was rude as hell, and I'm sure she assumed you were lying. Or in her eyes, "Just another customer bitching." But regardless of that, the wiser path would've been to keep the money and give the manager a strong talking to because it was the manager's (or owner's) fault for being too incompetent to hire more people, not the waitresses. Basically, had the establishment had a sufficent amount of employees, then there wouldn't have been a misunderstanding, and the waitress wouldn't have given you your money back so rudely due to stress.

So again, it's not the waitress's fault for busting her ass and getting stressed out. It's the fault of management. And I doubt management would have fired the girl because if they're so underemployeed, then they need her more than she needs them.
Jun. 13th, 2007 04:13 am (UTC)
God only knows why she behaved in such a nasty way towards me; perhaps she decided to have a little nervous break down at my expense.

I suppose I won in a way, because Lolly and I got two free drinks each, plus got some free groceries! :o)
(no subject) - tigron_x - Jun. 13th, 2007 05:30 am (UTC) - Expand
(no subject) - playgirl - Jun. 13th, 2007 06:43 pm (UTC) - Expand
Jun. 12th, 2007 11:27 pm (UTC)
My questions are:
>Did I make the right choice?

I'd say yes.

>What would you have done, had this happened to you?

Left; not come back.

>Has anyone ever behaved in an extremely rude and hostile manner with you? If so, How did you handle it?

I try to be polite and understanding. To a degree, I try to be forgiving. I always do my best not to make matters worse. However, I do my best to avoid putting myself in situations in which people are likely to be rude to me, so this would be the last time I'd go to this particular lounge for a few months. Next time I went, if that waitress was there, I'd plan to skip the place permanently (until it's under new Management.) After all, with employees like that, how long is the place gonna stay in business?
Jun. 13th, 2007 04:10 pm (UTC)
Re: My questions are:
I won't ever go back there again. It isn't like that place is the only place that offers Happy Hour; in reality they're a dime a dozen.

I am just like you in treating everyone I meet in a courteous way, but have found on many occasions that even that doesn't help certain animals from behaving like animals.
Jun. 12th, 2007 11:33 pm (UTC)
honestly, you should have slapped the shit out of her. however, being too smart to go to jail over this loser; you deff did the right thing.

she was probably jealous of you for being a hottie too.
Jun. 13th, 2007 12:36 am (UTC)
For the love of Cha-Ka!

Icon Love!
(no subject) - playgirl - Jun. 13th, 2007 03:58 pm (UTC) - Expand
Jun. 13th, 2007 02:45 am (UTC)
I think you handled the situation well. You took the high road. I have had bad experiences at bars and restaurants before. I usually don't talk to the manager either. I figure they'll end up getting themselves fired anyway at some point. I would talk to the manager if something super inappropriate happened. I just might not go back there again. If I plan to go back to a place I don't like to make waves with people who are going to make my food LOL.
Jun. 13th, 2007 02:40 pm (UTC)
There really isn't a day that passes that I don't encounter some employee being rude with me in some way or another; I believe this is the case with all of us who go to some establishment for some kind of service.

This is the first time I've actually experience a bit of violence, although my body wasn't physically hurt.

I'm sure I won't be the last to experience her abnormal outbursts, and eventually, someone will complain and she will be fired, and I'm only glad I wasn't the one responsible for that.

I'm always very curteous to everyone, but I'm extra curteous and as meek as a mouse when someone is preparing my food! haaaaaaa
Jun. 13th, 2007 05:10 am (UTC)
I'm divided.

On one hand, the lighter side is that she only threw money at you. Of all things airborne, money is perhaps the most pleasant to be hit with.

Stressful jobs sometimes cause people to crack. That doesn't excuse her behavior as a person representing the business, and losing her own integrity in the most embarrassing way, though.

Depending on my mood, I applaud you for letting it roll off your back, and letting her still have her hell of a life. You only had to be one short encounter in it. She has to live like that. All balled up with angst and making a fool of herself. Sorta like punishing the insane. Being insane is their own punishment. Same with her for her comically poor behavior.

Then again, on days when I'm feeling spiteful, or had a day as bad as she did, I'm inclined to do a few things. To blatantly yank her hair and give her some fists to the face might be satisfying, but as you mention, you'd lose quickly to the law and she's not worth it. What you can do in a packed place like that though, is use discomfort and close proximity to her disadvantage. Approaching her, it's easily done to slip and spill your drink forward, down her from chin to toes. Oops! tee hee! Sorry! and then leave. Also effective is the sharp elbow bump, which may not hurt as much as it upends the tray of drinks she was trying to deliver, and causing 3x the frustration for her, and the expectant customers, who will not tip. Mission accomplished as you head for the exit.

But remember, all of this is either accumulation or release of karma, depending on the rest of the universe and whether you're paying back, or earning it again. Respond carefully because you'll ultimately get back what you gave.

Throwing money is unacceptable though. The very least needs a witness and a complaint direct to management even if you ignore the swine that threw it.
Jun. 13th, 2007 06:33 pm (UTC)
Re: good job
I remember reading once these words when confronted with a difficult situation:


I decided to TRY and enjoy my free drink and never frequent that bar for as long as I lived.

With the 11 dollars and change I went shopping for the fixing’s for the next day’s dinner. After all, the bitch did end up buying dinner for Grandpa and me! heeeee
Re: good job - photosexual - Jun. 14th, 2007 05:16 am (UTC) - Expand
Jun. 13th, 2007 07:19 am (UTC)
I don't understand some of these other responses. It is becoming a problem in this country: bad or angry service. Part of the issue are service people who think that the patron owes them something... like tips. "We make out living off of tips!" they crow. How wrong they are! I have written about this before... they are in fact minimum wage employees. They don't make their living off of tips... they make their luxury off of tips. The main luxury is to earn more than that minimum wage. Most however are not smart enough to understand Federal wage law.

If you don't make, with tips, at least the minimum wage, your boss has to cover the difference. Thus, minimum wage employees. Nothing more than that.

First off, throwing that money at you was an assault. The money hitting you was battery. You could have had her arrested. I know some people who would have. I also know people who would have knocked her senseless.

I don't care how busy a service employee is; Doing that to a customer is a major no-no. I'd have called the manager. I would care less if that unprofessional person lost her job. Better now than later.

Jun. 13th, 2007 03:33 pm (UTC)
I suppose I could have had her arrested for physical assault, and there were many witnesses who saw her do it, but I wasn't physically hurt, because it was only a few dollar bills and some coins she hit me with. Had I felt pain, then I would have called the police.

Many things ran through my mind after she did it, and one of them was to go and beat her up, and although she was much bigger than me, I could have hurt her badly, thanks to my Army training, but I then I would have been the one to be arrested, and since I'm a property owner, she would have possibly sued me.

I was really tired when I arrived at that place, and what she did to me, left me in shock, because I just didn't expect such a violent reaction from her, since I didn't deserve it because I complained to her in a very courteous and lady like manner.

The 4 drinks my friend and I had ended up being paid by her, since she had to ring up the bill on the register, and although, I had to be the recipient of her violent actions, I got the drinks free, plus some groceries.

The main reason I just let it go was because I didn't want to be responsible for her possibly losing her job.

And you're right, rudeness by employees is becoming a very big problem, but I believe it's the managements fault for not stressing courtesy, and training their employees the way they should be trained.
(Deleted comment)
Jun. 13th, 2007 03:42 pm (UTC)
I believe I did, too.

I won't go back ever again, and hope I, or anyone else has to ever experience what I did again.
Jun. 13th, 2007 12:41 pm (UTC)
Stress my ass. I worked in EMS and can you imagine what would happen if EMTs or hospital emergency staff acted like this under the stress they are under? (and I'm sure it's a lot more stressful than a restaurant).

Some people here actually try to plead her case? Of course I tend to go beyond the equitable treatment solution if someone treated me like that. I make such a stink. I ensure that nobody at that place ever makes a mistake with me again, because I make sure that they remeber me and how much of a stink I make when I am not happy.

Jun. 13th, 2007 02:52 pm (UTC)
She was obviously a very weak person, and perhaps her next job should be way back in the warehouse of some establishment where the only things she'll have to put up with are cardboard boxes.

donchep, she didn't actually injure my body. I'm not a wet noodle by any means, but I remember that little Spanish phrase, "El que se enoja, pierde." I believe she will react again in the same way she did with me, and possibly won't get away with it.

Sometimes we have to turn the other cheek in order not to cause waves.

I made a post in the past about a brat who hit me HARD on the back of my heel with a cart, and the mother saw and said nothing. The mother didn't get away with it, because I made my plans for an attack on the bitch buy accidentally on purpose ramming my own cart against her rear end! I retaliated because that time, I was physically injured in a BIG way.

What would you have done, had you been with me when the bitch threw MY money at me?
(no subject) - donchep - Jun. 13th, 2007 03:18 pm (UTC) - Expand
(no subject) - playgirl - Jun. 13th, 2007 06:25 pm (UTC) - Expand
Jun. 13th, 2007 01:02 pm (UTC)
I'm sorry but I would have reported it to the manager. Part of your job isn't only the easy part. It's when the joint is packed and you're the only one serving. It was a happy hour drink price and she could have changed it. If she didn't know how she could have told you that and knowing you as I do, I think you would have paid full price just to help her out. See I know just how far you'll go to help a person out.
Jun. 13th, 2007 03:11 pm (UTC)
You know me well, my future hubby! :o)

Had she done things differently with me, I would have most definitely helped her out by even adding a little tip!
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